Help Desk
The help desk function enables the assignment of individuals within specific departments or that possess certain skill sets to be available for support to other users on the network. The designated users and their availability are listed in a directory accessible through the messenger.
|
 Easily configured and controlled
Nested directory-type structure to accommodate complex organizations
Users are assigned to (or join) different categories or locations in the system
Only those personnel on-line and available are visible
Contact and communicate with the support user immediately
All helpdesk communications can be saved and stored for later reference
Create your own system using categories customized to your needs
|
|
|
When a user is in need of help, they are able to reach out to an available support user and get immediate assistance. Communication with support users can be accomplished without permanently adding them to the user list. Users can simply open the helpdesk and message them. Individuals are not limited to how many support areas they can be assigned to. The structure and management of the system can be completely controlled by the network Administrator.
When a user is in need of help, they are able to reach out to an available support user and get immediate assistance. Communication can be accomplished without permanently adding them to the user list. Individuals are not limited to how many support areas they can be assigned to. The structure and management of the system can be completely controlled by the network Administrator.
|
Help Desk Keyword Search
Administrators can create helpdesk key words (call signs) to assign appropriate users to. When users need help, they can access the "Add/Search" function of the messenger and search by call sign (e.g. tech support). The messenger will list all users that belong to that call sign, and show who's online.
|
|
|
|
EFreeform search and directory interfaces available
Only those personnel available and currently on-line are visible
Contact and communicate with the support user immediately
Easily configured and controlled
|
The messenger will list all users that belong to that call sign, and show who's online. Furthermore, the user in need of help can use the "Track" button to temporarily open a chat window with an online technician (without adding the other user to his/her list).
|
|
